Refund policy

**Chocolate Creations Hair Company LLC

No-Refund / All Sales Final Policy**

Effective Date: 01/01/2025

At Chocolate Creations Hair Company LLC, we take pride in providing high-quality products. Due to the nature of our merchandise, ALL SALES ARE FINAL. Please review our policy below before completing your purchase.

📌 No Refunds

  • We do not offer refunds under any circumstances.

  • This includes (but is not limited to) cancellations, change of mind, dissatisfaction with texture or color once received, or incorrect ordering by the customer.

📌 No Returns or Exchanges

  • No returns or exchanges will be accepted once a product has been purchased.

  • All products are sold “as is.”

📌 Defective or Incorrect Items

Although all sales are final, we take product quality seriously.

  • If you believe you received a defective or incorrect item, you must contact us within 24 hours of delivery with clear photos/video showing the issue.

  • Determinations about defects are made solely at the discretion of Chocolate Creations Hair Company LLC.

  • If an error is confirmed on our end, we will provide an appropriate solution (such as a replacement), not a refund.

📌 Hair Extensions & Wig Units

Due to health and hygiene standards:

  • Hair products cannot be returned once handled, opened, unwrapped, brushed, combed, installed, cut, dyed, or altered in any way.

  • For safety and quality reasons, all hair items are final sale.

📌 Services

If your purchase includes any styling or installation services:

  • Service fees are non-refundable and non-transferable.

📌 Customer Responsibility

Before completing your order, please ensure you:

  • Review product details carefully

  • Confirm texture, length, color, and quantity

  • Ask any questions prior to payment

By completing a purchase, you acknowledge and agree to this No Refund / All Sales Final Policy.