Terms of service

**Chocolate Creations Hair Company LLC

Terms & Policies (Terms & Conditions)**

Effective Date: 01/01/2025

Welcome to Chocolate Creations Hair Company LLC. By accessing or purchasing from our website, social media pages, or physical business, you agree to the following Terms and Policies. Please read them carefully.

1. General Terms

  • Chocolate Creations Hair Company LLC provides products and services related to hair extensions, wigs, and beauty items.

  • By using our website or making a purchase, you agree to comply with these Terms & Policies.

  • We reserve the right to modify these terms at any time. Updated terms will be posted and effective immediately.

2. All Sales Are Final

  • All sales are final. No refunds, no returns, and no exchanges.

  • Products are sold as-is, and it is the customer’s responsibility to review product details before completing payment.

3. Product Quality & Condition

  • We strive to provide high-quality products.

  • Due to the nature of hair products, we do not accept returns once packages are opened, unwrapped, worn, installed, brushed, combed, colored, cut, or altered.

  • Color, texture, and curl patterns may vary slightly from photos due to lighting and natural variations.

4. Incorrect or Defective Products

Although all sales are final, we will review concerns about incorrect or defective merchandise.

  • Customers must report issues within 24 hours of receiving the product.

  • Clear photos or videos must be provided.

  • Determination of defects is at the company’s sole discretion.

  • If an error is confirmed on our end, we may provide a replacement product — not a refund.

5. Order Processing & Shipping

  • Processing times may vary depending on product type and inventory.

  • Estimated delivery times are not guaranteed and may be affected by shipping carriers.

  • We are not responsible for delays caused by carriers, weather, or incorrect shipping information provided by customers.

  • Once an order is shipped, risk of loss transfers to the customer.

6. Cancellations

  • Orders cannot be canceled once payment has been submitted.

  • No exceptions unless the order has not yet been fulfilled, and approval is given at the company’s discretion.

7. Payments

  • We accept payments through approved methods listed at checkout.

  • Fraudulent transactions will result in order cancellation and potential legal action.

  • Chargebacks or payment disputes filed fraudulently will be considered a violation of these terms.

8. Service Policies (If applicable)

  • All service fees (installation, styling, customization, etc.) are non-refundable.

  • Missed or late appointments may result in cancellation or rescheduling fees.

  • Clients must arrive on time and follow prep instructions provided before appointments.

9. Privacy Policy

  • Customer information is kept confidential and used only for order processing, shipping, communication, and customer service.

  • We do not sell personal information to third parties.

10. Intellectual Property

  • All content on our website, including logos, product descriptions, photos, and branding, is owned by Chocolate Creations Hair Company LLC.

  • Reproduction or unauthorized use is prohibited.

11. Limitation of Liability

  • We are not responsible for damage caused by improper installation, maintenance, styling, or chemical processing of our products.

  • We are not liable for allergic reactions or improper use of products.

  • Maximum liability is limited to the total purchase price of the product.

12. Governing Law

  • These Terms & Policies are governed by the laws of the state in which Chocolate Creations Hair Company LLC is registered.

  • Any disputes must be handled in the appropriate state court.